Formula reminder information for WIC participants

Form withdrawal information for WIC participants

معلومات سحب الحليب الصناعي للمشاركين في برنامج الويك

NEW: CUSTOMER FAQ FORMULA REMINDER (English / Español / عربي)

If you are a healthcare provider, please click here.

Consumers should not use certain powder formulas produced by Abbott, including Similac, Alimentum, EleCare and PM 60/40. See the FDA website for the full recall notice.

The recall is due to a germ found at an Abbott facility that can cause infection in infants.

What do I do?

I have already purchased the formula

I have formula benefits left on my card

UPDATE 3/9/22: Temporary Choices for Powder Formula

I have Similac Alimentum, Elecare, Elecare Jr. or PM 60/40 benefits

Breastfeeding support

If you have already purchased the plan:

1. Find out if your formula is included in the reminder by checking the code at the bottom of the box.

The product has been recalled if:

  • The first two digits of the code are 22 to 37, AND
  • The code on the container contains K8, SH or Z2, AND
  • Expiry date is April 1, 2022 or later.

You can also use Similacrecall.com to find out if your plan has been recalled.

2. If your formula is included in the recall, the fastest way to receive your refund or replacement is to return your recalled formula, including opened cans, to the store.*

  • Each store has a process in place to return recalled products, such as an exchange, store credit or refund.
  • WIC customers have the same rights as all other customers. Stores must follow the same recall process for WIC customers as the general public.
  • It is not necessary to identify the formula as a WIC purchase.
  • Some stores may not accept formula purchased elsewhere or may require a receipt. You may want to call ahead and find out about the return processes of stores in your area before you go. If you have any issues with your return, please call 1-800-942-1636, choose option 2, and ask to speak to supplier staff for assistance.

*To note: If you cannot come to the store to return your formula, you can request a refund on Similacrecall.com. This will require you to return the formula free of charge, and the refund may take several weeks.

If you have plan benefits on your EBT WIC card:

WIC will now allow you to purchase other brands of powdered formula with your WIC benefits if your formula is listed below. There is no need to change your food packaging.

1.Click on the image below to find the Similac powder formula listed in your WIC benefit balance.

2. Use your WIC EBT card to purchase one of the powder formulas listed as choices for that formula.

3. Depending on the size you purchase, one or two boxes of Similac formula will be removed from your benefit balance. Click on the image below for more details.

Liquid concentrates and ready-to-use formulas are not affected by this recall, but may be difficult to find in stores. If you have liquid concentrate or ready-to-use food packaging, and would like to change your food packaging to powder, contact your WIC clinic.

Some Similac formulas were partially or unaffected by the recall and you may continue to see them available on store shelves.

The following powder formulas are partially affected:

  • 12.5 oz Similac Sensitive powder
  • 12.4 oz Similac Advance powder
  • 14.1 oz Similac PM 60/40 powder (only lot #27032K80)

The following formulas are unaffected:

  • isomil
  • Neosure
  • All concentrated and ready-to-serve liquids

For formulas not concerned, ask store staff for help if you can’t find your formula on the shelf. If the store tells you it is not available, contact your WIC clinic.

If you have Similac Alimentum, EleCare, Elecare Jr. or PM 60/40 benefits:

1. Your healthcare provider can help you find a similar formula that meets your child’s needs. Ask them to review the list of authorized WIC formulas and send a new WIC special formula and a new food request to your WIC clinic. The list of allowed WIC formulas now includes private label hypoallergenic formula options.

2. WIC staff will then add your new plan to your benefits and help you find it.

Important note:

If your child has used a recalled formula and has symptoms such as poor diet, irritability, temperature changes, jaundice, grunty breath, abnormal movements, lethargy, rash, or blood in the urine or stool; call your child’s healthcare provider to report symptoms and seek immediate medical attention.

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